Introduction

St. Andrews Residential Care Home

St Andrews Residential Care Home is a 1 storey detached building. The building is part of a modern development retaining many original features. The home has a front and spacious rear garden with ample parking on the private front drive. The Home is situated in a quite cul-de-sac in central Streatham, off A23 Streatham high road. The home caters for up to 8 men and women with mental health problems and other related health problems.

The home provides either short-term rehabilitation or long-term care and support for individuals who require its specialist services. The aim of the home is to offer a stable environment for people who have a history of recurring hospital admissions. The care we provide is structured in order to promote the development of realistic independence by providing high quality accommodation and support and encouraging residents to see St Andrews Residential Care Home as their home with all the benefits and expectations this arouses.

St Andrews Residential Care Home aims to satisfy the demand to provide continuous aftercare in the community for individuals with mental health problems and their complex needs. To this end, we aim to provide a 24hour low to medium supported care home for the continual rehabilitation of men and women discharged from psychiatric hospital, medium secure units, or special hospitals to independent living in the wider community, and to resume their usual level of functioning for normal and appropriate risk taking, to ensure privacy, dignity, independence, choice, rights and fulfilling lives.

Improving the quality of life of individual resident and minimising the risk posted to themselves and to others whilst living in the community is central to all that we do here at St Andrews Residential Care Home.

In compliance with regulation 8 of the care standards Act 2000, it is our intention to regularly review our statement of purpose.

FACILITIES AND SERVICES

St. Andrews Residential Care Home is a spacious and attractive Care Home. All the facilities meet the regulation laid out in the Care Standards Act 2000

  • Accommodation

  1. 8 single bedrooms all with wash hand basin, including one with suite disability facility

  2. Each room has a colour T.V, radio cassette player and private telephone for full internal communication and for receiving external calls.

  3. There are 5 communal toilets one of which has a shower

  4. All the rooms are furnished with modern furniture, good lighting, laminated floor and centrally heated.
  5. The service user will be the only person to have access to his/her bedroom; however staff may need to enter on the following grounds:
    1. In event of emergency
    2. For health and safety reasons
    3. If they have occupant’s permission

The lounge is fully furnished with a Sky TV, a video and a stereo. The kitchen is equipped with modern appliances.

Service users living at St Andrews Residential Care Home are encouraged to be as independent as possible. Service user and staff are treated and respected as individuals. Services users are aided and supported in considering what they want from life in future and with the support of staff, endeavour to make things happen

The House offers a safe comfortable home environment where service users begin to build confidence and self esteem that enable them to reintegrate back into the community after periods of hospital care. As well as getting to know the other service users, individual service users will be able to meet people by getting involved in different activities in the local community, either by going to a day centre, college, gym or by being assisted to find work or work experience. Staff will be able to help service users to organise this. The staff will also help with other issues such as:

  1. Medication management and compliance of treatment
  2. Physical health needs
  3. Monitoring and managing substance misuse problems
  4. Daily living skills, such as attending to personal hygiene, shopping, cooking, budgeting etc.
  • LIVING AT PARKVIEW RESIDENTIAL CARE HOME

All service users are encouraged to engage in external activities and help is given in referrals to local community centres, libraries, or voluntary occupation in local charity shops.

All service users have a bedroom and share facilities such as the lounge and kitchen with other service users in the home. Services user will be helped to clean their rooms in line with rehabilitation programme. There is no time limit on length of stay. Service users will be supported in moving in to more independent less intensively supported accommodation when this is agreed and arranged by the patient’s locality team.

At time of acute crisis it may be necessary to arrange for service user to be admitted to hospital.

  • COOKING

Service users are provided with breakfast, lunch, tea and supper. The home has qualified and competent cook and provision is made for service users with differing dietary needs. Service users have a choice of 3 different menus. Through our rehabilitation programme service users are encouraged to prepare meals under staff supervision.

  • LAUNDRY FACILITIES

2 industrial washing machines and 2 industrial tumble dryers are available for usage by able service users. Under our rehabilitation programme service users do their own laundry under staff supervision.

  • PERSONAL CARE

The home operates a key worker system. Assistance is given with personal hygiene, dressing and bathing. With the rehabilitation programme service users are encourage to attend to their own personal care with or without staff supervision following a risk assessment.

  • CULTURAL AND RELIGIOUS BELIEFS

St Andrews Residential care home will ensure to meet the needs of service users who require specific cultural dietary or religious need. We strive to ensure that you are given every opportunity to continue to follow your culture and chosen religion and we will offer you the opportunity to do so both inside and outside the home .If there are any particular aspects of your culture or religion that you do not feel are represented in the home please speak to your key worker.

  • VISITING

Visitors are welcome to visit service users at the house, but they must remain in the communal areas and must leave the house no later than 10pm.Visitors is not allowed to stay overnight. You are more than welcome to invite friends and family to eat with you. However you will need to give us at least two days notice so that the cooks can prepare for this. There will be a small charge for this service.

  • PETS

For health & Safety reasons service users are not allowed to keep pets in St Andrews residential care home.

  • OUTINGS

Service users are welcome to organise their own outings, if appropriate. St Andrews Residential Care Home management organises group outings once or twice annually. Smaller batches of service users are taken out weekly in the van to parks, beaches and places of interests for the day.

  • SMOKING

There is a designated smoking area. This is where service user can smoke. Service users can also smoke in the garden area. All other areas in the building are non-smoking and users are requested to comply with this rule for health and safety reasons. Service users who smoke and have mobility problems are accommodated on the ground floor in rooms with smoke extractors.

  • YOUR RIGHTS

A service user of Parkview residential care home has the right to,

  1. Privacy and respect. Rooms may not be entered without the service users’ permissions or unless an emergency, health and safety issues, warrants this. You will be addressed by your preferred name. I.e. Mr, Miss, Mrs, or by you first name or any nickname.
  2. You can expect staff to speak to you in a manner, which promotes understanding and respect.
  3. A peaceful and safe environment
  4. Leisure, training and educational pursuits
  5. Freedom from fear of verbal or physical abuse
  6. Freedom from harassment on the grounds of race, gender, sexuality, religion, culture, age or disability
  7. The protection of your licence agreement and its objective implementation in line with understood procedures
  8. To be consulted in all aspects of your care and issues affecting the home
  9. Appeal against a decision and have the right to independent representation
  10. Make a complaint without fear of reprisal
  11. Do anything not prohibited by law or your licence agreement
  12. Expect that your civil rights and liberties not to be infringed upon in any way
  • RESIDENTS HOUSE MEETINGS

There will be a service user’s house meetings once a week to discuss menus and other issues associated with the management of the home. Minutes will be taken and service users are encouraged to contribute to the for the basic house rules for the comfort of all. The meeting is usually held in service users lounge area of the home. All service users are strongly encouraged to attend. This is your forum to discuss issues about the home.

  • THE STAFF

The home is staffed 24 hours a day. The staff work shifts are as follows

Shift Times Staff on duty
Early shift 8am – 2pm 2
Late shift 2pm-8pm 2
Waking night staff   0
Overnight sleep 8pm-12am & 6pm –8am 1

The manager is on duty Monday –Friday 9am –5pm

The home has the following staff

Staff

 Number
Manager 01
Deputy Manager 01
Senior Care Support Workers 03
Care Support Workers 04

The staff have a wide range of experience and skills built up over many years of working in supportive environments. Currently we have three care workers who are qualified at NVQL-2, three senior worker who are also qualified at NVQL-3. All the staff regularly receive training and development opportunities to help them upgrade their knowledge within the field.

  • ORGANISATIONAL CHART
  • REFFERAL PROCEDURE, CRITERIA AND PROCESS

Service users may be admitted on either a long (without limit of time) or short-term basis, or for a period of assessment with a written report and recommendations.

The fees for each resident is determine individually after consultation of personal requirements. Once the fee is set, there are no extras unless additional services or staffing hours are commissioned due to changes in need. This would only be done after a full consultation and agreement with the funding authority or the locality team. All fees are payable one month in advance by invoice.

Referrals must be made in writing for the prospective resident by a social worker or representative of the funding authority or purchaser.

Referrals must include the following information:

  • Medical history and highlight any physical or disabilities of the prospective service user
  • Psychiatric history including diagnosis and treatment received
  • Offending behaviour or forensic history stating any violent or anti-social behaviour that did and or did not give a rise to criminal proceedings
  • Social circumstances report stating any person that may be considered as being at risk (i.e., family member, ex-partner)
  • History of illicit substance misuse and alcohol abuse
  • Mental Health Act status and any expected changes, if applicable
  • A clear indication of multi-disciplinary care plans for the prospective service user including minutes and summaries of previous section 117 meetings, CPA`s case conferences and ongoing treatment and therapies
  • Conditions of discharge
  • A comprehensive list to include relevant contact details for all those retaining responsibility for the service user post discharge, including emergency and out of hour contacts
  • Clear information regarding identifiable risk factors or precipitating factors, ad of any behaviour liable to give rise for concern or of which responsible agencies would wish to be informed
  • Early warning signs of relapse and information on risk management plans or strategies
  • Where applicable, a copy of the conditions attached to a conditional discharge under section 37/41 of the Mental Health Act 1983
  • A supporting psychiatric report from the responsible Medical Officer (R.M.O) to include medication and proposed treatment arrangements in the community
  • Information on significant other and their contact details
  • Information on the prospective service users’ level of motivation, strengths and areas of limited ability where more support may be required
  • The individual’s preferences and special needs or specific cultural requirements together with any recreational activities enjoyed
  • A statement to indicate what is hoped will be gained from a period at St Andrews Residential Care Home from referrer of prospective service user perspective.
  • An indication of daytime activities in which the service user is involved that can be supported in the community
  • A clear indication of organisation or individual professional that will maintain ongoing statutory responsibility for the prospective service user.
  • Trial period shall last for a period of four to six weeks

When a resident is required to leave St Andrews Residential Care Home, it is expected that the funding authority with statutory responsibility will ensure that alternative facilities are made available.

St Andrews Residential Care Home endeavours to ensure a through assessment is undertaken on each referral to facilitate a successful placement in the community.

In order to expedite the referral and admission process the following criteria MUST be met:

  • The referral authority must ensure that the referral meets eligibility criteria in order to be considered for residence at St Andrews Residential Care Home
  • We require access for information form Medical, social work, psychologist, Nursing, and occupational therapy by ways of reports. We would further like the opportunity to meet with professionals working with the person referred.
  • St Andrews Residential Care Home MUST receive a written conformation of funding for service user at the house form the responsible home authority. This includes funding for trial stay periods.
  • There must be regular contact and structured communication between the St Andrews Residential Care Home management team and the referring care team or multi-disciplinary team

All aspects of responsibility for admission to hospital must be identified and guaranteed in the event of relapse.

  • St Andrews Residential Care Home will offer the following to all service users: –
  1. An individual key worker assigned to each service user.
  2. A care manager to ensure the smooth operation and running of the home
  3. Accurate record keeping on all service users
  4. Continuous partnership between service user and his/her care co-ordinator.
  5. Three monthly review meetings involving member(s) from the service user funding authority
  6. Regular house meetings
  7. Support to service users to learn new skills or acquire qualification through outside agencies, colleges and appropriate work places
  8. Preparation of meals by staff with assistance from service users
  • MEDICATION

We have a legal responsibility to be aware of any medication you are taking. If you are able to look after and take your medication on your own then we encourage this. However please inform your key workers of what your current medication and how often you are required to take it. If your medication should change please inform us so that we could update our records.

Any medication that you look after yourself must be kept securely locked in your lockable cabinet. Your key worker would need to make checks on this from time to time to ensure that you are doing this and that you are taking your medication correctly. This would be agreed with you and recorded in your care plan

If you feel you are not capable of looking after your medication yourself then we would be happy to look after them for you and to ensure that they are administered at the correct times.

  • GP SERVICES

There are a number of GP surgeries in this area. The support staff would assist you to register with any one of these GP surgeries if approached. However, if you are unhappy with your choice then we would be happy to look into other surgeries within the area that you could register with. Your key worker would assist you about your preferences.

  • COMPLAINTS PROCEDURE

The manager and staff at St Andrews Residential Care Home understands that it is often difficult for service user to make complaint or suggestions about the care they receive within the home. St Andrews have a complaint procedure, which will deal with all the complaints in the home. Any member of staff who is receiving either verbal criticism or an informal complaint forms a resident should listen to the problem and endeavour to ensure they an immediate explanation will be given.

  1. The complainant should be informed of the action that will be taken and if appropriate, be given an apology.
  2. The subject of the complaint should be recorded with a summary of the conversation and resolution or decision
  3. If the service user is not happy with the outcome they can write to the Director: Ruma Luckeerain is at: Crownwise Limited 2 Streatham Common South Streatham LONDON SW16 3BT
  4. Alternatively, the Care Quality Commission (CQC) can be contacted.
  • EQUAL OPPURTUNITIES

St Andrews Residential care home takes all positive action to promote equal opportunities while appreciating the benefits of diversity.

The home would ensure that as far as possible no resident or member of staff receives less favourable treatment than another on the grounds of: –

  • Gender
  • Age
  • Race
  • Ethnicity or national origins
  • Sexual orientation, or
  • Disability

St Andrews Residential Care home recognise that progress towards removing discrimination requires the responsibility, participation and commitment of staff, service user and outside agencies.

St Andrews Residential Care home is committed to maintaining a high profile for the development and implementation of equal opportunities in its overall operations

  • HEALTH & SAFETY

St Andrews residential care home abides by the health and safety act 1974 and the European community regulation 1993. However, if you notice anything in the building that you feel may be dangerous or could cause yourself or others harm, please report it to a member of staff immediately.

St Andrews Residential care home is protected by three zone fire alarm system with smoke detectors in every room. Fire extinguishers and break glass points, protective fire doors, heat sensor, and fire blanket and carbon extinguisher in the kitchen.

  • INFECTION CONTROL

The manager will identify and maintain a list of any service users within the home who may have infectious diseases, as listed below that are required to be reported to the Inspection Unit:

  • Hepatitis types A and B
  • HIV whether this has or not developed into AIDS
  • Tuberculosis
  • MRSA
  • Scabies
  • All other noticeable diseases

St Andrews residential care home will work with service user who have been identified as HIV positive, have been diagnosed with AIDS or who are carriers of the virus.

Service user will be treated with confidentiality and respect and will not be discriminated against in any way. Counselling in matters relating to contagious diseases will be made available to service users or staff in strict confidence.

  • HOW TO APPLY TO N0.22 RESIDENTIAL CARE HOME

The Social worker, Care co-ordinator, Community Mental Health Nurse or a member of the professional care team may call us directly to discuss whether we have any vacancies. We would subsequently send them an official application form, which must be completed in full and returned to us. Once this has been received we would conduct an assessment of the service user’s needs to ascertain whether we could offer the kind of support the prospective service user requires.

  • Admission Criteria

All service users undergo a pre-admission assessment, which is conducted by the home manager. The findings of the pre-admission assessment and reports from the referring agency including psychiatric history, risk assessment of needs and care plans are discussed with the care team to ensure the home can meet the individual needs. The support staff would only accept a new referral applicant if they feel the home could adequately meet their needs as determined through the assessment.

  • Emergency Admission

Unplanned admissions should take place only in emergencies. In such cases, the new service user must be thoroughly informed about the Home within at least 48 hours after admission and all other admission criteria must be met within no more than five working days. Service users placed in an emergency are fully assessed and relocated if the care provided is not appropriate to their needs.

If there are any aspects of this handbook that you do not understand or you would like someone to read through with you, please do not hesitate to speak to the management team.

In order to provide you with the highest possible level of service we need to work in partnership.

ST. Andrews RESIDENTIAL CARE HOME

Address: 92 Drewstead Road Streatham, LONDON, SW16 1AG

[Tel: 020 8769 0668]
[Fax: 020 8764 2229]

Head office

Adddress: 2 Streatham common south,  Streatham, London, SW16 3BT

[Tel: 020 8679 8710]
[Fax: 020 8764 2229]

E-mail: parkview@crownwise.co.uk

The home is owned and operated by Crownwise Limited

Address: :2 Streatham Common South Streatham LONDON SW16 3BT

[Tel: 020 8679 8710]
[Fax: 020 8764 2229]

E-mail: admin@crownwise.co.uk

Address:

St Andrews Residential Care Home

Streatham LONDON SW16 3BU

[Tel: 020 8769 0668 ]
[Fax: 020 8764 2229]

Local map showing where St. Andrews Residential Care Home is located

USEFUL ADDRESSES

Care Quality Commission

Address: Citygate Gallowgate  Newcastle upon Tyne NE1 4PA

[Tel : 03000616161]
[Fax :03000616171]

Email:

Enquiries.london@cqc.org.uk

Registration.london@cqc.org.uk

Web: www.cqc.org.uk

Lambeth Social Services

The Mental South-west team

Address: 380 Streatham High Street London SW16

[Tel: 020 7919 3400]

Lambeth Council

Age concern

Address: 3rd floor 336 Brixton road LONDON SW9 7AA

[Tel: 020 7733 0528]

Lambeth PCT

Address: 2nd floor 1 Lower Marsh SE1 7NT

[Main Switch Board: 020 7716 7000]

Care Quality Commission

London Region

Address: Citygate Gallowgate Newcastle upon Tyne NE1 4PA

[Tel: 03000616161]

ST ANDREWS RESIDENTIAL CARE HOME

 

 

ST ANDREWS RESIDENTIAL CARE HOME

 

 

STATEMENT OF PURPOSE

 

 

92 Drewstead Road       

Streatham, LONDON, SW16 1AG

Tel:020 8769 0668

 

Fax:020 8764 2229

 

Head office

2 Streatham Common South, Streatham

LONDON, SW16 3BT

Tel: 020 8679 8710 Fax 020 8764 2229

 CONTENTS

  • Statement of purpose
  • Philosophy of care
  • St Andrews Residential Care Home aims and objectives
  • Category of registration
  • The House
  • Inside the house
  • Bedrooms
  • Specification of rooms within the house
  • Living in St Andrews Residential Care Home
  • Cooking
  • Washing
  • Cleaning
  • Cultural and religious needs
  • Keys
  • Visiting
  • Pets
  • Outings
  • Smoking
  • Responsibility of service user
  • Referral procedure, criteria and process
  • Summary of resources
  • Terms and conditions of service user
  • Termination of contract of service user
  • Treatment and medication
  • Day time activity
  • Resolution of disagreements or difficult behaviour
  • Summary
  • Complaints procedure
  • Equal opportunities statement
  • Health and Safety
  • Infection Control
  • How to apply to St Andrews Residential Care Home
  • Other information/useful addresses

 

 

Introduction

St Andrews Residential Care Home is a 1 storey detached building. The building is part of a modern development retaining many original features. The home has a front and spacious rear garden with ample parking on the private front drive. The Home is situated in a quite cul-de-sac in central Streatham, off A23 Streatham high road. The home caters for up to 8 men and women with mental health problems and other related health problems.

 

The home provides either short-term rehabilitation or long-term care and support for individuals who require its specialist services. The aim of the home is to offer a stable environment for people who have a history of recurring hospital admissions. The care we provide is structured in order to promote the development of realistic independence by providing high quality accommodation and support and encouraging residents to see St Andrews Residential Care Home as their home with all the benefits and expectations this arouses.

 

St Andrews Residential Care Home aims to satisfy the demand to provide continuous aftercare in the community for individuals with mental health problems and their complex needs. To this end, we aim to provide a 24hour low to medium supported care home for the continual rehabilitation of men and women discharged from psychiatric hospital, medium secure units, or special hospitals to independent living in the wider community, and to resume their usual level of functioning for normal and appropriate risk taking, to ensure privacy, dignity, independence, choice, rights and fulfilling lives.

 

Improving the quality of life of individual resident and minimising the risk posted to themselves and to others whilst living in the community is central to all that we do here at St Andrews Residential Care Home.

 

In compliance with regulation 8 of the care standards Act 2000, it is our intention to regularly review our statement of purpose.

 

PHILOSOPHY OF CARE

St Andrews Residential Care Home aims to provide the highest quality of care in a homely and safe environment, for both men and women with a history of mental illness who may also have a history of offending.

 

We are committed to proving informed choice to enable the residents to think and act independently, taking increasing responsibility for their own lives and maximising their potential without having to rely on staff assistance or having things done for them.

 

 

AIMS & OBJECTIVES

At St Andrews Residential Care Home, we aim:

  • To promote self esteem, independence and enable you to develop with the community and realise your goals and aspirations
  • Provide high quality of care and support in a pleasant and homely environment, in line with Care Standards Act 2000 to men and women with mental health problems
  • Enable service users to manage their lives within the framework of the house and within the community, taking full responsibility for their actions
  • Helping service users to take reasonable and fully thought –out risks following a full O.T assessment
  • Provide a lifestyle for service users which satisfies their social, cultural, religious, and recreational interests and needs
  • Help service user to exercise choice over their lives
  • Assist service users to avail themselves of training and opportunities in the community
  • Enable service users to participate in assessments and reviews of their individual needs in collaboration with a care co-ordinator and to jointly negotiate care plans
  • Facilitate regular individual and group meetings with residents and staff concerning the running of the home
  • Provide regular staff support and supervision to maximise staff development and enable staff to meet the needs of the service users.

This is your handbook

This handbook also represents our statement of purpose and is designed to help you understand what you can expect from you stay here, and to inform you of what we expect from you.

 

The home is owned and operated by

Crownwise Limited

2 Streatham Common South

Streatham

LONDON

SW16 3BT

Tel: 020 8679 8710

Fax: 020 8764 2229

 

The name and address of the registered provider and registered Manager

Ruma Luckeenarain

St Andrews Residential Care Home

Streatham

LONDON

SW16 3BU

Tel: 020 8769 0668

Fax: 020 8764 2229

 

Local map showing where St Andrews Residential Care Home is located

 

 

FACILITIES AND SERVICES

St. Andrews Residential Care Home is a spacious and attractive Care Home. All the facilities meet the regulation laid out in the Care Standards Act 2000

Accommodation

 

8 single bedrooms all with wash hand basin, including one with suite disability facility

Each room has a colour T.V, radio cassette player and private telephone for full internal communication and for receiving external calls.

There are 5 communal toilets one of which has a shower

All the rooms are furnished with modern furniture, good lighting, laminated floor and centrally heated.

The service user will be the only person to have access to his/her bedroom, however staff may need to enter on the following grounds:

  1. In event of emergency
  2. For health and safety reasons
  3. If they have occupant’s permission

 

 

The lounge is fully furnished with a  Sky TV, a video and a stereo. The kitchen is equipped with modern appliances.

 

Service users living at St Andrews Residential Care Home are encouraged to be as independent as possible. Service user and staff are treated and respected as individuals. Services users are aided and supported in considering what they want from life in future and with the support of staff, endeavour to make things happen

 

The House offers a safe comfortable home environment where service users begin to build confidence and self esteem that enable them to reintegrate back into the community after periods of hospital care. As well as getting to know the other service users, individual residents will be able to meet people by getting involved in different activities in the local community, either by going to a day centre, college, gym or by being assisted to find work or work experience. Staff will be able to help residents to organise this. The staff will also help with other issues such as :

  1. Medication management and compliance of treatment
  2. Physical health needs
  3. Monitoring and managing substance misuse problems
  4. Daily living skills, such as attending to personal hygiene, shopping, cooking, budgeting etc.

 

LIVING AT ST ANDREWS RESIDENTIAL CARE HOME

All service users are encouraged to engage in external activities and help is given in referrals to local community centres, libraries, or voluntary occupation in local charity shops.

 

All service users have a bedroom and share facilities such as the lounge and kitchen with other service users in the home. Services user will be helped to clean their rooms in line with rehabilitation programme. There is no time limit on length of stay. Service users will be supported in moving in to more independent less intensively supported accommodation when this is agreed and arranged by the patient’s locality team.

 

At time of acute crisis it may be necessary to arrange for service user to be admitted to hospital.

 

 

 

 

 

 

COOKING

Service users are provided with breakfast, lunch, tea and supper. Service users have a choice of 3 different menus. Through our rehabilitation programme service users are encouraged to prepare meals under staff supervision.

 

LAUNDRY FACILITIES

2 industrial washing machine and 2 industrial tumble dryers are available for usage by able service users. Under our rehabilitation programme service users do they own laundry under staff supervision.

 

PERSONAL CARE

The home operates a key worker system. Assistance is given with personal hygiene, dressing and bathing. With the rehabilitation programme service users are encouraged to do their own personal care under staff supervision.

 

 

 

CULTURAL AND RELIGIOUS BELIEFS

St Andrews Residential Care Home will ensure to meet the needs of residents who require specific cultural dietary or religious need. We strive to ensure that you are given every opportunity to continue to follow your culture and chosen religion and we will offer you the opportunity to do so both inside and outside the home. If there are any particular aspects of your culture or religion that you do not feel are represented in the home, please speak to your key worker.

 

VISITING

Visitors are welcome to visit service users at the house, but they must remain in the communal areas and must leave the house no later than 10pm.Visitors are not allowed to stay overnight. You are more than welcome to invite friends and family to eat with you. However, you will need to give us at least two days notice so that the cooks can prepare for this. There will be a small charge for this service.

 

PETS

For health & Safety reasons residents are not allowed to keep pets in St Andrews Residential Care Home.

 

OUTINGS

Service users are welcome to organise their own outings, if appropriate. St Andrews Residential Care Home management organises group outings once or twice annually.

 

SMOKING

There is a designated smoking area. This is where service user can smoke. Service users can also smoke in the garden area. All other areas in the building are non-smoking and you are requested to comply with this rule for health and safety reasons.

 

YOUR RIGHTS

As a service user of St Andrews Residential Care Home, you have the right to,

  • Privacy and respect. We will not enter your room without your permission unless we feel there is a serious emergency that warrants this.
  • You will be addressed by your preferred name. i.e., Mr, Miss, Mrs, or by you first name or any nickname. You can expect staff to speak to you in a manner, which promotes understanding and respect.
  • A peaceful and safe environment
  • Leisure, training, and educational pursuits
  • Freedom from fear of verbal or physical abuse
  • Freedom from harassment on the grounds of race, gender, sexuality, religion, culture, age or disability
  • The protection of your licence agreement and its objective implementation in line with understood procedures
  • To be consulted in all aspects of your care and issues affecting the home
  • Appeal against a decision and have the right to independent representation
  • Make a complaint without fear of reprisal
  • Do anything not prohibited by law or your licence agreement
  • Expect that your civil rights and liberties not to be infringed upon in any way

 

 

RESIDENTS HOUSE MEETINGS

There will be a resident’s house meetings once a week to discuss menus and other issues associated with the management of the home. Minutes will be taken, and residents are encouraged to contribute to the for the basic house rules for the comfort of all.

The meeting is usually held in residents lounge area of the home. All residents are strongly encouraged to attend. This is your forum to discuss issues about the home.

 

THE STAFF

The home is staffed 24 hours a day. The staff work shifts are as follows

Shift Times Staff on duty
Early shift 8am – 2pm 2
Late shift 2pm-8pm 2
Waking night staff   0
Overnight sleep 8pm-12am & 6pm –8am 1

The manager is on duty Monday –Friday 8am –4pm

 

The home has the following staff

Staff                                                      Number

Manager                                                  1

Deputy Manager                                     1

Senior care support worker                     3

Care support workers                             4

 

 

The staff have a wide range of experience and skills built up over many years of working in supportive environments. Currently we have three care workers who are qualified at NVQL-2, three senior worker who are also qualified at NVQL-3. All the staff regularly receive training and development opportunities to help them upgrade their knowledge within the field.

 

ORGANASATIONAL CHART

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Explanations

If you have never lived in a residential care home before you may be unfamiliar with some language that is being used. We would like to take this opportunity to explain some of the words that you may come across in this book

 

Referral: This is the form that your social worker will complete in order to give us information about you and your background.

 

Baseline Assessment: This just asks for more information and is designed to complement the referral form.

 

Living skills Assessment: Again, this form builds on the information in the other two forms. This forms specifically deals with your day-to-day activities and what you can do by your self and what you need help on.

 

Key Worker: A key worker is a member of staff who will work closely with you to help you draw you care plan; help assess what you needs are and how you would like us to help you met those needs. Your key worker will be with you at least twice a week to discuss your progress.

 

Care plan: A care plan is a contract between you and St Andrews Residential Care Home. It is there to help identify your goals, aspirations and needs are and how we can help you achieve them. It will change over a period of time as you need change. It will cover all aspects of your care whilst you are at Parkview. it is our expectations that you are fully involved in this and once you have made these agreements you adhere to them or work with your key work to find alternatives should something not work. Your care plan will be used by the whole of the staff team in order to ensure that you receive the help you need. On a monthly basis your key worker will review your care plan.

 

Reviews: Every six months we will hold a meeting to look at you care plan in detail and how you are working towards your goal. This meeting is also a good opportunity to look at any difficulties there are in helping achieve these goals

 

Trial Period: This is a three-month period where we can fully assess whether we are able to provide you with the help you need, and for you to make a decision as to Parkview Care home is somewhere you would like to live.

 

REFFERAL PROCEDURE, CRITERIA AND PROCESS

Service users may be admitted on either a long (without limit of time) or short-term basis, or for a period of assessment with a written report and recommendations.

 

The fees for each resident is determine individually after consultation of personal requirements. Once the fee is set, there are no extras unless additional services or staffing hours are commissioned due to changes in need. This would only be done after a full consultation and agreement with the funding authority or the locality team. All fees are payable one month in advance by invoice.

 

Referrals must be made in writing for the prospective resident by a social worker or representative of the funding authority or purchaser.

 

Referrals must include the following information:

  • Medical history and highlight any physical or disabilities of the prospective service user
  • Psychiatric history including diagnosis and treatment received
  • Offending behaviour or forensic history stating any violent or anti-social behaviour that did and or did not give a rise to criminal proceedings
  • Social circumstances report stating any person that may be considered as being at risk (i.e., family member, ex-partner)
  • History of illicit substance misuse and alcohol abuse
  • Mental Health Act status and any expected changes, if applicable
  • A clear indication of multi-disciplinary care plans for the prospective service user including minutes and summaries of previous section 117 meetings, CPA`s case conferences and ongoing treatment and therapies
  • Conditions of discharge
  • A comprehensive list to include relevant contact details for all those retaining responsibility for the service user post discharge, including emergency and out of hour contacts
  • Clear information regarding identifiable risk factors or precipitating factors, ad of any behaviour liable to give rise for concern or of which responsible agencies would wish to be informed
  • Early warning signs of relapse and information on risk management plans or strategies
  • Where applicable, a copy of the conditions attached to a conditional discharge under section 37/41 of the Mental Health Act 1983
  • A supporting psychiatric report from the responsible Medical Officer (R.M.O) to include medication and proposed treatment arrangements in the community
  • Information on significant other and their contact details
  • Information on the prospective service users’ level of motivation, strengths and areas of limited ability where more support may be required
  • The individual’s preferences and special needs or specific cultural requirements together with any recreational activities enjoyed
  • A statement to indicate what is hoped will be gained from a period at St Andrews Residential Care Home from referrer of prospective service user perspective.
  • An indication of daytime activities in which the service user is involved that can be supported in the community
  • A clear indication of organisation or individual professional that will maintain ongoing statutory responsibility for the prospective service user.
  • Trial period shall last for a period of four to six weeks

 

When a resident is required to leave St Andrews Residential Care Home, it is expected that the funding authority with statutory responsibility will ensure that alternative facilities are made available.

St Andrews Residential Care Home endeavours to ensure a through assessment is undertaken on each referral to facilitate a successful placement in the community.

 

In order to expedite the referral and admission process the following criteria MUST be met: –

  • The referral authority must ensure that the referral meets eligibility criteria in order to be considered for residence at St Andrews Residential Care Home
  • We require access for information form Medical, social work, psychologist, Nursing, and occupational therapy by ways of reports. We would further like the opportunity to meet with professionals working with the person referred.
  • St Andrews Residential Care Home MUST receive a written conformation of funding for service user at the house form the responsible home authority. This includes funding for trial stay periods.
  • There must be regular contact and structured communication between the St Andrews Residential Care Home management team and the referring care team or multi-disciplinary team
  • All aspects of responsibility for admission to hospital must be identified and guaranteed in the event of relapse.

St Andrews Residential Care Home will offer the following to all service users: –

  • An individual care co-ordinator assigned to each service user.
  • A care manager to ensure the smooth operation and running of the home
  • Accurate record keeping on all service users
  • Continuous partnership between service user and his/her care co-ordinator.
  • Three monthly review meetings involving member(s) from the service user funding authority
  • Regular house meetings
  • Support to residents to learn new skills or acquire qualification through outside agencies, colleges, and appropriate workplaces
  • Preparation of meals by staff with assistance from residents

 

MEDICATION

We have a legal responsibility to be aware of any medication you are taking. If you are able to look after and take your medication on your own, we will encourage this. However please inform your key workers of what you medication is and how often you are required to take it. If your medication changes please inform us so that we can update our records.

 

Any medication that you look after yourself must be kept securely locked in your lockable cabinet. Your key worker will need to make checks on this from time to time to ensure that you are doing this and that you are taking your medication correctly. This will be agreed with you and recorded in your care plan

 

If you feel you are unable to look after your medication yourself then we will be more than happy to look after it for you and to ensure that you are given your medication at correct times.

 

GP SERVICES

There are several GP surgeries in this area. The care staff will be happy to help you register with any one of these GP if approached. However, if this is not to your liking then we will be happy to look into other surgeries within the area that you can register with. Speak to your key worker about preferences.

 

COMPLAINTS PROCEDURE

The manager and staff at St Andrews Residential Care Home understands that it is often difficult for service user to make complaint or suggestions about the care they receive within the home. St Andrews have a complaint procedure, which will deal with all the complaints in the home. Any member of staff who is receiving either verbal criticism or an informal complaint forms a resident should listen to the problem and endeavour to ensure they an immediate explanation will be given.

  1. The complaint should be informed of the action that will be taken and if appropriate, be given an apology.

 

  1. The subject of the complaint should be recorded with a summary of the conversation and resolution or decision

 

 

 

  1. If the service user is not happy with the outcome they can write to the Director:

Ruma Luckerrairain is based at

Crownwise Limited

2 Streatham Common South

Streatham

LONDON

SW16 3BT

 

  1. If you do not feel comfortable about using either of the above option, you are free to contact the Commission for Social Care Inspection. They are based at the following address: –

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

Tel: 03000616161

Fax: 03000616172

Enquiries.london@cqc.org.uk

Registration.london@cqc.org.uk

www.cqc.org.uk

 

EQUAL OPPURTUNITIES

St Andrews Residential Care Home takes all positive action to promote equal opportunities while appreciating the benefits of diversity.

 

The home will ensure that as far as possible no resident or member of staff receives less favourable treatment than another on the ground of: –

  • Gender
  • Age
  • Race
  • Ethnicity or national origins
  • Sexual orientation, or
  • Disability

 

St Andrews Residential Care Home recognise that progress towards removing discrimination requires the responsibility, participation and commitment of staff, service user and outside agencies.

 

St Andrews Residential Care Home is committed to maintaining a high profile for the development and implementation of equal opportunities in its overall operations

 

HEALTH & SAFETY

St Andrews Residential Care Home abides by the health and safety act 1974 and the European community regulation 1993. However, if you notice anything in the building that you feel may be dangerous or could cause yourself or others harm, please report it to a member of staff immediately.

 

St Andrews Residential Care Home is protected by three zone fire alarm system with smoke detectors in every room. Fire extinguishers and break glass points, protective fire doors, heat sensor, fire blanket and carbon extinguisher in the kitchen.

 

INFECTION CONTROL

The manager will identify and maintain a list of any residents within a home who may have infectious diseases, as listed below that are required to be reported to the Care of inspection.

  • Hepatitis types A and B
  • HIV whether this has or not developed into AIDS
  • Tuberculosis
  • MRSA
  • Scabies

All other noticeable diseases

St Andrews Residential Care Home will work with service user who have been identified as HIV positive, have been diagnosed with AIDS or who are carriers of the virus.

 

Service user will be treated with confidentiality and respect and will not be discriminated against in any way. Counselling in matters relating to contagious diseases will be made available to residents or staff in strict confidence.

 

HOW TO APPLY TO ST ANDREWS RESIDENTIAL CARE HOME

The social worker, Community Mental Health Nurse or a member of the professional care team, may call us directly to discuss whether we have any vacancies. We will subsequently send the official application form, which must be completed in full and returned to us. Once this has been received we will conduct an assessment of the client’s needs to ascertain whether we can offer the kind of support the prospective service user requires.

 

Admission Criteria

All service users undergo a pre-admission assessment, which is conducted by the home manager. The findings of the pre-admission assessment and reports from referring agency including psychiatric history, risk assessment of needs and care plans are discussed with the care team to ensure the home can meet the individual needs. The care staff will only accept a new referral applicant if they fell the home can adequately meet their needs as determined through the assessment.

 

Emergency Admission

Unplanned admissions should take place only in emergencies. In such cases, the new service user must be thoroughly informed about the Home within at most 48 hours after admission and all other admission criteria must be met within no more than five working days. Service user placed in an emergency are fully assessed and relocated if the care provided is not appropriate to their needs.

 

If there are any aspects of this handbook that you do not understand, or you would like someone to read through with you please do not hesitate to speak to us. In order for us to provide you with the highest possible level of service we need to work in partnership.

 

 

 

USEFUL ADDRESSES

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

Tel: 03000616161

Fax: 03000616172

Enquiries.london@cqc.org.uk

Registration.london@cqc.org.uk

www.cqc.org.uk

 

Lambeth Social Services

The Mental South-west team

380 Streatham High Street

London SW16

Tel:020 7919 3400

 

Lambeth Council

www.lambeth.gov.uk

infoservice@lambeth.gov.uk

Tel:020 7926 1000

 

Age concern

3rd floor

336 Brixton road

LONDON SW9 7AA

Tel:020 7733 0528

 

Lambeth PCT

2nd floor

1 Lower Marsh

SE1 7NT

Main switch board:020 7716 7000