Frequently Asked Questions

Frequently asked questions

Get the answers you need about our senior care 

Reach out today to learn more about our personalized services, schedule a free visit, or speak with a care specialist.

Q1. What types of care services do you offer?

We provide person-centred care across our residential care homes and supported living accommodation. Our services are designed to support daily living, wellbeing, independence, and community participation, with tailored care plans to meet each individual’s needs.

Q2. How do you ensure the safety of residents and tenants?

Safety is our highest priority. All our locations are fully CQC-regulated and rated ‘Good’. We follow strict safeguarding procedures, risk assessments, and care planning protocols, supported by trained staff available to provide round-the-clock care and supervision.

Q3. Can I schedule a tour of your facilities?

Yes, we welcome visits by appointment. Touring our homes allows you to see our facilities, meet our team, and understand our approach to compassionate, person-centred care before making any decisions.

Q4. How do you personalise care for each individual?

Every person receives a tailored care and support plan developed with their involvement and, where appropriate, their families or professionals. Plans focus on personal goals, routines, cultural preferences, health needs, and promoting independence and dignity.

Q5. What activities are available for residents?

We offer a wide range of activities including mindfulness sessions, arts and crafts, social gatherings, educational activities, community outings, and seasonal and cultural celebrations, all designed to promote wellbeing, confidence, and social connection.