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Privacy Policy

Your Privacy Matters

Last Reviewed: 6 March 2025

1. Purpose

To support the human rights of Service Users and ensure compliance with legislation and regulations regarding individual privacy. This policy covers daily considerations to maintain privacy while providing care.

2. Scope

  • Roles Affected: All Staff
  • People Affected: Service Users
  • Stakeholders: Family members, external health professionals, Local Authority, NHS

3. Objectives

  • Ensure privacy in accordance with professional codes of conduct.
  • Provide clear standards for upholding Regulation 10 (Dignity and Respect) under Health and Social Care Act 2008.
  • Protect personal data of Service Users, employees, and stakeholders in compliance with UK GDPR and Data Protection Act 2018.

4. Policy Summary

Crownwise Homes recognizes every individual’s right to be left alone, undisturbed, and free from intrusion. All personal and care-related information will be handled confidentially. Any intentional breach of privacy will be fully investigated and reported to the relevant authorities.

5. Key Procedures

Pre-assessment

Privacy needs are considered during the pre-assessment stage. Preferences and consent for information sharing must be documented.

Service Users’ Rights

  • Right to be undisturbed and free from intrusion.
  • Right to confidential handling of personal affairs.

Records Management

  • Records will be stored securely and shared only with consent.
  • Data protection will comply with UK GDPR and relevant legislation.

Promoting Privacy

  • Personal rooms with appropriate locks and privacy signage (e.g., "Do Not Enter").
  • Access to locked storage for personal belongings.

Personal Care

  • Knock and wait before entering a room.
  • Use screens or curtains in shared spaces.
  • Modesty draping during personal care.

Breaches of Privacy

Any breach will be treated seriously, investigated, and reported to safeguarding authorities if necessary. Lessons learned will be implemented to prevent recurrence.

6. Legal References

  • The Care Act 2014
  • Equality Act 2010
  • Health and Social Care Act 2008 (Regulated Activities)
  • Human Rights Act 1998
  • Mental Capacity Act 2005
  • Data Protection Act 2018 & UK GDPR

7. Key Facts for Service Users

  • You have full rights to privacy at all times.
  • Information about you will only be shared with consent or in your best interest.
  • Staff will respect your privacy wishes and environment.

8. Further Reading